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Fraud account setup in my name

  • 29 October 2020
  • 6 replies
  • 138 views

Just received a letter from ID Mobile for a final demand notice of payment. I have never dealt with ID mobile or set up an account. Approximately one month ago several phone contracts were taken out in my name. I have rectified the issue with the other phone companies who cancelled the accounts and updated my credit file appropriately. I believe this account was set up at a similar time to the other accounts week commencing 21st September 2020. I have filed several reports on action fraud and will file another for this. 

I tried contacting IDmobile customer services over the phone which was unsuccessful and can not find any other route of communication, hence this query. I tried Carphone Warehouse customer services who said I should contact IDmobile. Therefore, I have a letter asking for payment of an account that was not set up by myself and no way to flag this fraud. Please can someone set me up with the appropriate fraud team to get this sorted. Poor service if you ask me, all other companies had a fraud team who contacted me over the phone and dealt with the issue.

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Best answer by Kevin 2 November 2020, 19:36

H ithere @billyh94 

We’ve sent you a private message on here now so that we can take all the details on this and get this investigated and any impact from this reversed for you.

Simply click on your profile icon in the top right, then go to your private messages.

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6 replies

Userlevel 6
Badge +9

H ithere @billyh94 

We’ve sent you a private message on here now so that we can take all the details on this and get this investigated and any impact from this reversed for you.

Simply click on your profile icon in the top right, then go to your private messages.

My husband has received a final demand letter from you today (19/11/20) for a mobile account that has been fraudulently set up by someone else in his name. I have reported it to action fraud. 

Please help us to cancel this account as soon

Userlevel 5
Badge +8

Hi @jackieg,

 

If you could kindly ask your husband to set up an account on here and message us, we’ll pick this up for you both right away.

 

Will

My husband does not have an e-mail account and is not computer literate. Please give me an address or a contact number. This is stressing me out.

Please private message me at my e-mail address.

 

thank you 

jackie

Userlevel 3
Badge +6

Hi @jackieg 

 

Have you tried contacting our Live Chat team? 

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

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