Solved

Going round in circles trying to cancel within 14 days

  • 19 January 2021
  • 3 replies
  • 21 views

Website directs to live chat, live chat directs to My account online which only has the opyion to cancel with a 30 day notice hence charges would apply. I am within my 14 days. havent even used the sim. i only put it in my phone to allow me to receive the code to set up an onlibe account.

Glad i didnt stick around, the service is diabolical!

Someone sort this ASAP

icon

Best answer by Mohammed 20 January 2021, 16:46

Hello @jungle516,

Sorry to hear you’re wanting to return the purchase.

I’ll PM you so we can help get this cancelled

 

Mohammed

 

View original

3 replies

Userlevel 7
Badge +9

Hello @jungle516,

Sorry to hear you’re wanting to return the purchase.

I’ll PM you so we can help get this cancelled

 

Mohammed

 

I didnt recieve a private message from you Mohammed 

Userlevel 7
Badge +9

Hello @jungle516,

Check here: https://community.idmobile.co.uk/inbox/overview

I can see you’ve responded here.

Please allow up to 48-hours for a reply as we’re working to reply to everyone as quickly as possible. We’re replying to the oldest messages first so please don’t bump a PM with additional messages as this will only cause a further delay in receiving a response.

 

Mohammed

Reply