Solved

Going round in circles trying to cancel within 14 days

  • 19 January 2021
  • 3 replies
  • 21 views
J
Rank

Website directs to live chat, live chat directs to My account online which only has the opyion to cancel with a 30 day notice hence charges would apply. I am within my 14 days. havent even used the sim. i only put it in my phone to allow me to receive the code to set up an onlibe account.

Glad i didnt stick around, the service is diabolical!

Someone sort this ASAP

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Best answer by Mohammed 20 January 2021, 16:46

Hello @jungle516,

Sorry to hear you’re wanting to return the purchase.

I’ll PM you so we can help get this cancelled

 

Mohammed

 

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3 replies

Mohammed
Rank
Userlevel 7
Badge +9

Hello @jungle516,

Sorry to hear you’re wanting to return the purchase.

I’ll PM you so we can help get this cancelled

 

Mohammed

 

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
J
Rank

I didnt recieve a private message from you Mohammed 

Mohammed
Rank
Userlevel 7
Badge +9

Hello @jungle516,

Check here: https://community.idmobile.co.uk/inbox/overview

I can see you’ve responded here.

Please allow up to 48-hours for a reply as we’re working to reply to everyone as quickly as possible. We’re replying to the oldest messages first so please don’t bump a PM with additional messages as this will only cause a further delay in receiving a response.

 

Mohammed

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’

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