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How can I cancel my upgrade

  • 8 October 2020
  • 1 reply
  • 17 views

I need to cancel my upgrade as I have been unable to take delivery of the phone.  I organised the upgrade though the id app.  It says I have 14 days to change my mind but I am getting increasingly frustrated as I can’t seem to get in contact with anyone to help me to do that.

On Saturday I asked dpd to return the phone to Carphone wearhouse.  I have tried the live chat and got a chat bot that is unable to help, I have been sent round in a circle on the customer help line.  I visited the store but they said as it was done through the app they couldn’t help. I do not have my new phone and I do not want to be charged for the service I am not getting. 

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Best answer by Mohammed 12 October 2020, 14:29

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Userlevel 7
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Hello @morgan80,

I’m sorry to hear that.

We’ll need to check the whereabouts of the phone and if it’s back with us, process the return for you.

 

I’ll send a PM now so we can sort this.

 

Mohammed

 

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