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How do I cancel my account

  • 19 January 2021
  • 3 replies
  • 53 views
dwdevlin
Rank

I want to cancel my account 

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Best answer by Mohammed 20 January 2021, 17:05

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3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @dwdevlin,

You can cancel by logging into the iD app/account and clicking My Account > End my plan

This will allow you to submit a 30-day disconnection or get a PAC code.

 

Alternatively,

Text PAC to 65075 from the iD SIM

Or 

STAC to 75075 

 

Then give that code to your new network. PAC if you wanted to keep the number, STAC if you did not want to keep the number.

Your new provider will either request the number (PAC) or tell us you have left (STAC) and we’ll release the number to them (PAC) thus cancelling, or (STAC) cancel the account as you’ve switched.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
dwdevlin
Rank

I don't want to take any details over to my new network all I want to do is cancel the account 

Mohammed
Rank
Userlevel 7
Badge +10

You don’t need to with a STAC code as mentioned above.

 

A STAC code won’t require 30-days notice either.

Not to worry if you’re happy to proceed with a 30-day disconnection I will PM you now.

 

Please check this and get back to us.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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