Question

how do i cancel my grabddads contract

  • 22 June 2020
  • 1 reply
  • 36 views

how do I cancel my granddads contact as he has passed away. we have received a letter from a debt collector but I have seen no letter from your organisation.


1 reply

Userlevel 3
Badge +5

Hi @AbbieA 

Really sorry to hear this. 

Welcome to the iD Community.

Please contact our Live Chat team who will be able to assist you.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks

Aklima

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