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How do I cancel my SIM-only contract?

  • 2 April 2020
  • 3 replies
  • 71 views

Iv just received my sim only contract but I want to cancel it  how do I do this 

 

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Best answer by Gregor 2 April 2020, 22:38

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3 replies

Userlevel 8
Badge +9

Hey @Nikrees20 

 

Here you can find instructions how to do it without a need to contact iD Mobile directly. The way you do it depends on what you would like to do with your number. Check the link above and let us know if any of these steps are helpful to you. 

 

Kind Regards 

Gregor

I'm not bothered about the number I just don't want it anymore I'm still in the 14 days calling off stage I haven't even used it

Userlevel 8
Badge +9

Hey @Nikrees20 

 

Would you mind registering an account with iD Mobile? When you do you can simply follow these steps and your contract will be cancelled in a matter of minutes. Bare in mind that 30 days notice period only apply after passing cooling of period. 

 

Not moving to another network?

If you’re not moving to another network, and just want to end your iD Mobile plan, you can do this on the iD Mobile app or My Account online. Please note that if you choose to end your plan they way, you will be subject to a 30-day disconnection period.

To disconnect your plan, without a PAC or STAC, simply:

  • Log in to the iD Mobile App or My Account online
  • Go to the ‘My Account’ Page
  • On the ‘Manage my plan’ tile, select ‘End my plan’
  • Select ‘End your iD Mobile plan’ and follow the instructions

Kind Regards 

Gregor

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Why iD Mobile?