Question

how do i cancel my STAC code to get a PAC number?

  • 17 June 2020
  • 1 reply
  • 122 views

I accidentally requested a STAC, but I’d like to keep my number? Is there a way of doing that instead of waiting for it to expire? Thank you 


1 reply

Userlevel 4
Badge +2

Hi @Hazel1823 

Welcome to the iD Community.

Please contact our Live Chat team who can cancel the STAC and issue a PAC for you.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

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