Hi I am an existing ID mobile customer but a few weeks ago the SIM card failed. I ordered a new SIM from the website but then couldn’t transfer my existing number. I have tried to cancel this SIM as I have now upgraded my SIM via the app. But now I have two SIM cards. How do I cancel and return the SIM card?
How do I return and cancel a SIM only card
Hi
Sorry to hear this.
Please contact Live Chat team are available for account related support.
They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.
Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.
Aklima
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