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how to end contract plan during Covid-19 ??


Userlevel 1

I am trying to terminate my contract plan as I am at the end of my 24 month plan and do not wish to renew it. But i can not contact the call centres as they are closed because of Covid-19. What do i do as i really don’t want my plan to renew and want to cancel it.

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Best answer by Iffat123 1 May 2020, 20:17

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4 replies

Userlevel 3
Badge +5

Hi @Iffat123 

Sorry to hear you are leaving us.

Do you wish to keep your number? 

 

Aklima

Userlevel 1

No i do not wish to keep my number. I just want to terminate my contract plan as soon as possible as i do not wish to renew it. thank you

I also want to leave, I live abroad so have no use for the contract. It has reached maturation so I should be able to leave now with no additional charge. I do not wish to keep my number. 

Userlevel 3
Badge +5

Hi @Sam Drawbridge 

Sorry to hear you are leaving us. 

I have sent you a direct message with more information. 

Regards

 

Aklima 

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