Question

I can't cancel my account


Although I’ve use ID several times over the years, now I am very frustrated and disappointed.

I’ve been trying to cancel my account for 7 months now. Please make it stop.

I have tried repeatedly to discontinue XX-XXX-XXX-XXX.

We live in the United States. I purchased a SIM only account for my wife while she was in England. I think this was sometime early in August 2019. I called to discontinue the account upon her return at the end of September 2019.

I have spoken to agents several times. Unfortunately, I only noted their names the last 2 times. Each time, they have assured me that the account would be closed.

However, you keep taking money out of my bank account and recently, I received a dunning letter saying that I need to pay up or else. Even though the account is on direct debit, I paid the account to make sure.

Here is a log of the calls I have placed. I've spent many dollars and way too much time and I need to get this resolved.
 

| start_time             |  destination |    callerid | duration | agent                        |
|------------------------+--------------+-------------+----------+------------------------------|
| 2019-10-03 17:05:36+00 | 443330037777 | xxxxxxxxxx |        6 |                              |
| 2019-10-03 17:06:00+00 | 443330037777 | xxxxxxxxxx |      199 |                              |
| 2019-10-03 17:09:28+00 | 443330037777 | xxxxxxxxxx |      757 |                              |
| 2019-10-28 14:44:30+00 | 443330037777 | xxxxxxxxxx |      443 |                              |
| 2020-03-10 18:49:38+00 | 443330037777 | xxxxxxxxxx |       11 |                              |
| 2020-03-10 21:21:33+00 | 443330037777 | xxxxxxxxxx |       84 |                              |
| 2020-03-11 16:14:37+00 | 443330037777 | xxxxxxxxxx |       47 |                              |
| 2020-03-11 16:27:44+00 | 443330037777 | xxxxxxxxxx |       79 |                              |
| 2020-03-11 16:29:07+00 | 443330037777 | xxxxxxxxxx |       35 |                              |
| 2020-03-11 16:29:46+00 | 443330037777 | xxxxxxxxxx |      124 |                              |
| 2020-03-11 16:46:11+00 | 443330037777 | xxxxxxxxxx |      822 | nadine (181194080)           |
| 2020-03-19 17:45:57+00 | 443330037777 | xxxxxxxxxx |     1160 | vianda (declined to give ID) |
| 2020-03-19 18:20:02+00 | 443330037777 | xxxxxxxxxx |        4 |                              |
| 2020-03-28 16:32:11+00 | 443330037777 | xxxxxxxxxx |       88 |                              |
| 2020-03-28 16:33:54+00 | 443330037777 | xxxxxxxxxx |       88 |                              |
| 2020-04-02 15:44:14+00 | 443330037777 | xxxxxxxxxx |      189 |                              |
| 2020-04-03 00:14:20+00 | 443330030001 | xxxxxxxxxx |       37 |                              |

All of the above was also included in an email sent to xxxxxx on 2020-04-03.

I don’t want to put personal information in a public forum. Please reply with any questions an email address so I can provide full details.


4 replies

Userlevel 3
Badge +5

Hi @sedwards65 

I have responded via private message.

Regards

Aklima

8 days, no contact for 4 days, still no resolution. Not happy.

I have been trying tomake an alteration to my account but cant get anywhere.

Just get go to my account cant do that either consequently I am being cut off all the time.   I cant even pay the tiny amount owing on line.  Sent letter with cheque  not even had the courtesy of an acknowledgement.  The sooner I can  cancel this contract the better

 

WARNING.  NEVER SIGN INTO I'D MOBILE 

Userlevel 7
Badge +9

Hello @Maclegg15,

What alteration did you want to make?

You can call 0333 003 7777 and after the automated message ends, you can enter the iD number (if calling from a non-iD phone) then select Option 2 and 2 again to make a payment.

Mohammed

 

Reply