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I have forgotten my phone number, I need help please

  • 13 January 2021
  • 6 replies
  • 21 views
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I have forgotten my number that I want to cancel. I need to speak to someone as I have cancelled my direct debit. I cannot access live chat as I do not have the number. I thought that I had already cancelled it years ago. I would like a refund. Many Thanks

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Best answer by Mohammed 14 January 2021, 16:03

Hello @Sarahh,

We would need to look at the cancellation you claim to have submitted before looking at a refund.

If we’ve not had a valid disconnection, we wouldn’t offer a refund.

 

I’ll PM you so we can pick this up for you.

 

Mohammed

 

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6 replies

Mohammed
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Userlevel 7
Badge +9

Hello @Sarahh,

We would need to look at the cancellation you claim to have submitted before looking at a refund.

If we’ve not had a valid disconnection, we wouldn’t offer a refund.

 

I’ll PM you so we can pick this up for you.

 

Mohammed

 

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
S
Rank

Hello Mohammed

 

What further information do you need to look into this matter?  

 

Best Wishes

 

Sarah

Mohammed
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Userlevel 7
Badge +9

You can see what informaiton is required by clicking on your inbox via the Community as we have sent you a Private Message requesting this information.

Let us know if you’re still having issues finding it.

 

Mohammed

 

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
S
Rank

Thank you for your reply. I’m afraid that I don’t know how to access that information. Please can you help me? 

Mohammed
Rank
Userlevel 7
Badge +9

Hello @Sarahh,

You can find this message here: https://community.idmobile.co.uk/inbox/

Click the link and it’ll take you to your inbox.

 

Mohammed

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
S
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I’m afraid that I couldn’t find a message - this is what was displayed - 

Please provide me with a direct email or number that I can use to speak to someone in customer services. Thank you.

 

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