Question

i need help cancelling contract - HELP!!

  • 14 November 2020
  • 2 replies
  • 11 views

I am going around in circles trying to cancel my elderly mothers phone contract and desperately need help. 


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2 replies

My mum has forgotten her login password, and it seems the only way to reset it is to have a code sent to her mobile. Her mobile hasn’t worked for months, it will no longer turn on as it won’t charge. How else can we reset the password?? Or can you help cancel the contract? 

Userlevel 7
Badge +10

Hello @Debbi14,

We can process a 30-day disconnection via our Community.

Can you confirm if the account is in your name or hers?

 

Mohammed

 

Why iD Mobile?