Welcome to our iD Community.
To clarify, did you want the PUK code (used to unlock a locked SIM)
Or a PAC code (used to transfer your number out of iD)?
Mohammed
Are you on a SIM-only plan or a handset contract?
If you're on a SIM-only plan, you can request a PAC code from within the iD app/MyAccount under "My plan options"
Mohammed
That's correct. Alternatively, you can contact our Live Chat team here for assistance with cancelling your plan and obtaining a PAC code.
Ryan
Thanks, I’m now getting a PAC code. Unfortunately I’m getting the same PAC I received from my previous network. Is this correct?
Â
My number transferred to ID Mobile yesterday 01/04/2020 from Vodafone. I have now found a better deal with another provider. I requested my PAC code this morning, but i’m getting the same PAC i received from Vodafone originally.
Â
Is anyone able to help?
Hello
Did you manage to get this resolved or do you still need help?
Â
Mohammed
Â
I’m exactly the same as @mineshy06.
Unfortunately I’m getting the same PAC I received from my previous network.Â
Â
My number transferred to ID Mobile from Vodafone. I have now found a better deal with another provider. I requested my PAC from ID mobile on the 16th of Feb, but I’m getting the same PAC I received from Vodafone originally?
My new provider will not accept it as it’s already been used.Â
Â
Please provide me with a new PAC code.
Â
Many thanks
Fiona
Hello
I’m aware we already PM’ed you last time when you had an issue with your number porting in.
If you reply to that conversation now advising of the new issue, we can pick this up there.
Â
Mohammed
Thanks Mohammed, I’ve responded to the private message.Â
Look forward to hearing from you at your earliest chance.
Fiona
Thank you, I would appreciate it as I use my phone for work and it’s a big inconvenience.
Reply
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