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I need to stop my account from '''leaving/cancellation status''---

  • 17 November 2020
  • 2 replies
  • 11 views

Why is ID mobile help not easily found--VERY FRUSTRATING----I took a contract from ID mobile---but for help I am referred to ID community---c’mon…

I need to cancel my ‘’cancellation’’...how do I do it?

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Best answer by Kevin 19 November 2020, 15:06

We’re sorry for not catching this one sooner @Sonoftheway 

Generally speaking the Live Chat Team are you quickest means to get help though availability dues vary across the day.

So that we can take a look at your account and potentially stop a disconnection request going through (if that’s the situation here) we’ve sent you a private message just now.

Simply click on your profile icon in the top right, then go to your private messages.

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...not even a live chat about at 15:36 UK time! it says contact us, and this is what you see!! No provision to get live help---the automated calls sends us here, only to hit a wall….this has to has to reach the right ears or we are being taken for fools...

Userlevel 6
Badge +9

We’re sorry for not catching this one sooner @Sonoftheway 

Generally speaking the Live Chat Team are you quickest means to get help though availability dues vary across the day.

So that we can take a look at your account and potentially stop a disconnection request going through (if that’s the situation here) we’ve sent you a private message just now.

Simply click on your profile icon in the top right, then go to your private messages.

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