Question

I've lost my SIM and I want to cancel my contract.

  • 23 January 2019
  • 1 reply
  • 313 views
Ed C
Rank
How do I contact ID mobile by email?

I am currently in Afghanistan and it is hard to get a decent line to call UK.

I have lost my ID Mobile sim card and will not be in UK for next six months.

I, therefore, wish to cancel subscription.

I cannot register my account as you do not seem to recognise my email address even though ID Mobile sends bills to it.

I also cannot remember my ID Mobile number!

1 reply

Ryan
Rank
Userlevel 6
Badge +10

Hi @Ed C,

I'm sorry to hear this!

To try and sort this quickly, follow this link to speak to our Live Chat team. If you have no luck that way, please email us and we'll have this looked into.

Please include in the email, your full name, full address, date of birth, and phone number if you can find this out for us, if not, the name of your bank used for the payments will be fine.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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