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I want to cancel the contract and don't have the SIM

  • 8 January 2021
  • 3 replies
  • 23 views

Hi 

 

I have had a sim with yous for approx 2 years, I have never used it but I need to cancel the contract. 

I haven't got access to the account and I no longer have the sim card 

 

I have tried live chat, Facebook messenger and various numbers and I am not getting anywhere I am at the point where I am going to log a complaint and go to the ombudsman if I don't get this sorted - oh but even logging a complaint you have to jump through hoops to do too I would email the ceo of the company but if this is anything to go by he won't respond either.

Extremely frustrated by this and the lack of customer service 

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Best answer by Will 9 January 2021, 13:08

Hi @K4ren,

 

We’ll drop you a Private Message now to assist with your cancellation.

 

Will

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3 replies

Userlevel 6
Badge +8

Hi @K4ren,

 

We’ll drop you a Private Message now to assist with your cancellation.

 

Will

I have the same issue call me james notley. REMOVED

Userlevel 7
Badge +9

Hi James, I’ve replied to your other post and sent you a PM now.

 

Mohammed

 

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