Hi,
I have a sim only contract with 1 month notice. the ID App or web login are not providing me the facility to confirm the cancellation. I do not want to keep the number, I just simply wish to cancel immediately. My phone number is REMOVED.
EM
Best answer by Ryan
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+10
Hi
When on a one-month rolling plan, you should have the option to end your plan within the account settings; is this not showing?
You can find out how to cancel your plan here if not: https://community.idmobile.co.uk/cancellations-51/how-to-end-your-pay-monthly-plan-30155
Ryan
Thank you for your reply. The nearest I have got is through the phone app. I click on ‘my account’, the ‘thinking of leaving’, then ‘start switching now’. This gets me to a menu called ‘leaving iD’. The bottom option is ‘end your iD mobile plan’. When I click this i get a message screen (+mobile text) stating the total amount of line rental left on the contract is £1.61. At the bottom of this screen it says please contact customer services www.idmobile.co.uk/contact-us. When I click on this i get a message stating https://www.porting.idmobile.co.uk/autoswitchingcommunity is under construction.
I want this message to be acknowledged by iD Mobile of my cancellation of today’s date. can someone from Id Mobile do this for me?
EM
Hi
Sorry to hear you are leaving us.
I have sent you a private message with more information.
Regards
Aklima
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