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I would like to cancel my ID contract early

  • 1 August 2020
  • 3 replies
  • 43 views

Good morning,

I would like to cancel my ID contract early, and I am aware that a fee will need to be paid. 

I don't require a STAC or PAC code, I would appreciate it if you could advise me on how I go about giving you my 30 days cancellation notice.

I look forward to hearing from you.

Regards, 

Wayne

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Best answer by Will 1 August 2020, 16:12

Hi @Whutchi. Please click here for all the information you need to close your account with us.

 

Will

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3 replies

Userlevel 3
Badge +1

Hi @Whutchi. Please click here for all the information you need to close your account with us.

 

Will

Hi Will,

I have gone through the suggested steps, but 'end my plan' doesn't allow me to do anything. It just tells me how much I have got to pay. What am I doing wrong?

I have also tried to call, but you are not taking calls for disconnections.

Thanks,

 

Userlevel 2
Badge +5

Hi @Whutchi, have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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