Good morning,
I would like to cancel my ID contract early, and I am aware that a fee will need to be paid.
I don't require a STAC or PAC code, I would appreciate it if you could advise me on how I go about giving you my 30 days cancellation notice.
I look forward to hearing from you.
Regards,
Wayne
Best answer by Will
View original
+6
Hi
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thank you,
Rory
Hi Will,
I have gone through the suggested steps, but 'end my plan' doesn't allow me to do anything. It just tells me how much I have got to pay. What am I doing wrong?
I have also tried to call, but you are not taking calls for disconnections.
Thanks,
+8
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