I’ve been trying to cancel my contract with ID for at least the last two weeks, just going round in circles on their website and phone line, never anyone available when I try to live chat. I’m not impressed!
My contract is drawing to a close and I need to cancel it with 30 days notice or I’ll get charged another month for a service I no longer require or use. Can anyone help ?!
There seems to be nowhere to complain to, no email address.
Best answer by Mohammed
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I was so disappointed with ID when I tried every way to contact them after I got out of stock message and tried to cancel. I gave them a minus if possible rating on Trust Pilot. I then got a message From Ryan I replied informing him of the bad customer service. I have had no reply and not received my £19.99 up front payment .Managed to get a phone no problem next day from 3 after speaking to a human and not a machine.
+10
I’ve been trying to cancel my contract with ID for at least the last two weeks, just going round in circles on their website and phone line, never anyone available when I try to live chat. I’m not impressed!
My contract is drawing to a close and I need to cancel it with 30 days notice or I’ll get charged another month for a service I no longer require or use. Can anyone help ?!
There seems to be nowhere to complain to, no email address.
Hello
We’ll get a PM sent over so we can process your 30-day disconnection for you.
Mohammed
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