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leaving without app or account online

  • 25 January 2021
  • 1 reply
  • 41 views
Maxinecaroline
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I need to cancel a contract. I took it out for my mum July 2019. She died unexpectedly in the August. I sold the phone and the number has never been used. I have tried several times to cancel but there is no phone for id to contact, the id bot is useless, i cant get to speak to anyone whether on live chat or any other way. 

Pretty lousy service 

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Best answer by Ryan 27 January 2021, 13:52

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Ryan
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Userlevel 6
Badge +10

Hi @Maxinecaroline,

We are very sorry to hear about that, please accept our condolences. We will send you a PM so we can get this all sorted for you.

Ryan

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