Question

lost phone

  • 6 November 2018
  • 1 reply
  • 90 views

Hi, lost my phone, never happened before, what do I do?

1 reply

Userlevel 6
Badge +10

Hi @gilly171,

I'm sorry to hear that this has happened! What we need to do is have the phone blocked and the SIM card deactivated in order to stop any unauthorised use. We'll also send you a replacement SIM so you have access to your allowances.

We'll need to take some details from you in order to get this done. You can contact our Live Chat team here or you can email us . If choosing to email us, please include your Full Name, Full Address, Email Address on your account and also your Date of Birth.

Thank you,
Ryan

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