Missed payment error

  • 21 May 2020
  • 1 reply

I had a phone on a 2 year contract with ID which I started around 4 and a half years ago. After the 2 year contract finished I continued to use my phone on a rolling contract paying by direct debit, however the phone broke a few month later so I replaced it with a phone from a different provider.

I only realised last month that I was still paying by direct debit for this phone which I no longer owned so I cancelled my payment, assuming that as I had completed my 2 year contract and was on a rolling contract this would not be an issue. 

I was told yesterday that my parents (who I was living with when I started this contract several years ago) had received a letter addressed to me threatening to employ debt collectors to get the £19 they claim I owe them.

Unfortunately due to Covid I am unable to discuss this issue with anyone over the phone. I am unable to log in to my ID account, which apparently does not recognise my emails. When I tried to retrieve my log in information a message was sent to my old number (the number for the phone which i no longer own).

What can I do? I would like to cancel this contract, which I have been unknowingly paying £19 a month for 2 years

1 reply

Userlevel 3
Badge +2

Hi @dcf201 

Welcome to the iD Community.

I’m sorry to see this post was not responded to.

Can you please confirm if you managed to resolve this issue?