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My parents are dead.

  • 13 October 2020
  • 2 replies
  • 19 views
J
Rank

Hi 

I wish to cancel the DD on my parents account - they both passed away this year.

Your website makes this very difficult for me to do in a simple manner.

Please advise.

Thank you 

JJ_London

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Best answer by Kevin 14 October 2020, 17:21

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2 replies

W
Rank

Trust pilot

I was so disappointed with ID when I tried every way to contact them after I got out of stock message and tried to cancel. I gave them a minus if possible rating on Trust Pilot. I then got a message From Ryan I replied informing him of the bad customer service. I have had no reply and not received my £19.99 up front payment .Managed to get a phone no problem next day from   3  after speaking to a human and not a machine.

Kevin
Rank
Userlevel 4
Badge +10

First and foremost @JJ_London we’re very sorry for your loss and offer our sincerest condolences and all the strength to you this year here.

Do you happen to know which of them is the named account holder?

We’ll send you a private message here now so that we can help locate the account in question, and if you’re able to then provide us with the Death Certificate for the named account holder we can have that all brought to a close for you.

Simply click on your profile icon in the top right, then go to your private messages.

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