Question

Need to cancel SIM, email address defunct

  • 2 April 2020
  • 1 reply
  • 33 views

I need to cancel my daughter's ID sim only account because she has dropped her phone irretrievably in a river! She now has a new phone but, obviously she can't access the original SIM, so we have used a Giffgaff SIM which we already had in the house.  To add to this, her email account is no longer in use.  It was  a child-friendly one, with Zoobuh, which I used to pay for a couple of years ago.  How do I cancel her account when I don’t have an email address, or the SIM?  Thanks for any advice you can  give me.


1 reply

Userlevel 4
Badge +2

Hi @SuMas 

I’m sorry to see this post was not responded to.

 

I’ve sent you a direct message with further information.

Pearl

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