Question

New SIM, not recognised in any phone or laptop

  • 4 April 2020
  • 1 reply
  • 60 views

Hi, I've just been sent a SIM as part of a SIM only deal. unfortunately the SIM doesn't work in any phone I have tried, nor a lenovo laptop (with integrated LTE card)

 

I have tried it in iPhone 7 and iPhone XS and both phones show “No SIM Inserted”

 

I cant get hold of anyone through live chat, and obviously the contact centre is closed, how can I cancel the account. My experience is so bad I dont wish to continue with idMobile and will return to a proper mobile operator.


1 reply

Userlevel 3
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Hi @JohnGaw 

 

Sorry to hear you are having difficulties with your new SIM, can I ask that the devices you have tried are not ‘locked’ to a different network provider?

 

Please take a look at this article and hopefully it offers you some guidance on the issue you have.

 

Kind regards,

Richard C

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Why iD Mobile?