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Notice to end my plan

  • 22 June 2020
  • 1 reply
  • 116 views
EBra161
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I have tried to contact ID Mobile through Live Chat (which isn’t working) to give notice to end my plan when it ends on 21st August.

 

I do not want to enter a new contract with ID Mobile. I’m moving to sim only with another company. Much cheaper, more data and probably better customer service!

 

I hope someone from ID Mobile reads this and can put me in touch with the Cancellations Department. I am giving notice well in advance of the 30 day period.

 

Regards,

Elliot

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Best answer by Rory 23 June 2020, 17:32

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Rory
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Userlevel 5
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Hi @EBra161, the Live Chat team are operational and helping our customers out every day.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, make sure you’re logged into your account, and then scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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