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old account which i have no account number for how do i close it??

  • 18 January 2021
  • 1 reply
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I have had a bill for ID mobile for the last 5 years, I have been with O2 years but took out a contract with the carphonewherehouse when I broke a brand new hand set. I have just discovered this bill is now still going dispite asking for it to be cancelled twice. How do I get a refund. I cannot register with my mobile number or date of birth because it's not recognised. I can't find my account number either. I need a refund but I cannot call anyone due to lockdown and the online chatbot just keeps telling me to register.

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Best answer by Mohammed 19 January 2021, 19:39

Hello @JessicaC,

That’s odd, we’ll need to take a look at the account to find out what’s happened here.

 

I’ll PM you so we can look into this for you.

Mohammed

 

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Userlevel 7
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Hello @JessicaC,

That’s odd, we’ll need to take a look at the account to find out what’s happened here.

 

I’ll PM you so we can look into this for you.

Mohammed

 

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