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PAC code expired and contract already cancelled, need a new PAC code

  • 31 January 2021
  • 5 replies
  • 43 views

Hi,
 

I want to port my ID number to some other carrier but when i put the PAC Code it is already expired and I can’t request new one as my SIM is already disconnected so I cannot call or text. I need a PAC code urgently.

 

Can you help me with it please.

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Best answer by Michelle 3 February 2021, 11:48

Hi @Areeb 

 

If a PAC code is not used the account would remain activated unless another PAC is requested and the number is ported out or a 30-day disconnection is logged instead of a PAC request.

Please can you confirm if you have requested a 30-day disconnection?

 

Thanks

 

Michelle 

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5 replies

Userlevel 7
Badge +9

Hi @Areeb,

Unfortunately once a standard disconnection has happened, the PAC code will no longer work and the number is lost.

Was your disconnection as a result of an order return or did you just come to the end of your plan?

Ryan

End of plan

Userlevel 4
Badge +8

Hi @Areeb 

 

If a PAC code is not used the account would remain activated unless another PAC is requested and the number is ported out or a 30-day disconnection is logged instead of a PAC request.

Please can you confirm if you have requested a 30-day disconnection?

 

Thanks

 

Michelle 

I can confirm that. 

Userlevel 5
Badge +4

Hi @Areeb 

We will send you a Private Message to see if we can provide you with a PAC code for your number which is showing expired.

-Mohsin

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