Hi my contract ended and I did not use my pac in time. It expired yesterday and I totally forgot. Problem is i can now no longer request a new code because my contract has ended so I do not have full use of the app and my number is no longer in use. Can i still get a new Pac code from ID mobile somehow? Thanks alot Dave
Hi
How did you request your PAC? If you requested it via the app or via texting PAC to 65075 then you should be able to request a new one again through one of those methods as you contract wont terminate until the PAC is given to a new provider.
Let me know how you get on - take a look at this link here and see if this helps, if you still need assistance don’t hesitate to message again :)
Rich C
Hi
Sorry to hear you are leaving us.
You can also request a PAC by sending a text.
Full details can be found Here
Hope this helps.
Aklima
Hi thanks for your reply. I cannot text using my I'd mobile sim as it has been disconnected as I ended my contract. It was a pay monthly sim if that helps at all. Thanks dave
Hello
Apologies for the delayed response here, did you manage to get this sorted?
You can’t have a disconnection active & a PAC code at the time time.
You either requested a 30-day disconnection, in which case the contract has now been cancelled and number lost
Or
You requested a PAC code and never used it, therefore the contract should be active still and you’ll continue to be charged.
PAC codes only trigger a cancellation of the account once it has been used. Therefore, until then (or if unused) your contract will remain active.
Mohammed
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