Question

Pac code required

  • 14 December 2018
  • 2 replies
  • 436 views

Userlevel 1
How do I get a Pac code from ID mobile as I will be moving to another network.

2 replies

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Welcome to the ID Community

If you want to port out (take your iD mobile number to a new network), then ask customer services for a PAC code to give to your new network. PAC codes are free, but a termination fee for closing your plan may apply.
Userlevel 7
Badge +10
How do I get a Pac code from ID mobile as I will be moving to another network.

Hello @rqy62i,

To elaborate on what @terrywebbs has said,

If you're on a SIM-only plan, you can log into https://my.idmobile.co.uk/ and request a disconnection. When you're asked to keep the number, you'll need to choose yes and a PAC code will be provided to you with the next steps.

If you're on a handset contract, you can't get a PAC code from the app/account and you will need to contact us directly for this.

Mohammed

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