Hi. My grandma’s phone contact ended on May 22nd 2020. She cancelled her phone contract in the bank in June last month. Then, the other day I got a message from ID mobile saying they will take a payment out of her bank account next month. Then, I went online and cancelled her contract again. Then, we got a message saying a bill payment of £46.25 for the remaining months of her contract. But when she tried to use the phone to call someone outside it wouldn’t work and it said no service after she cancelled it in the bank last month. So I don’t understand why ID mobile wants to take £46.26 out of her bank account when she hasn’t used her phone or any data, minutes or texts.
Please, can you help?