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Phone screen broken, no insurance. And no money to get a new handset

  • 22 July 2018
  • 1 reply
  • 1876 views

so I dropped by phone and it has completely broken, display has shattered and is completely black. I have no insurance and no money to get a new handset or get it repaired. I don't have a spare phone either to put a sim in. What do I do?
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Best answer by Mohammed 23 July 2018, 15:02

Hello @Verdantvortex,



It's unfortunate to hear you are in this situation.



If you're on a SIM-only plan, you can look into processing a disconnection for this to avoid further bills until you're able to arrange for a new handset.



If the handset was on a contract with us, you can also contact us to discuss a termination. If you've got time left on this contract, you may be subject to a termination fee.



We do not send out replacement handsets and as there is no insurance on this for you to discuss a claim, your only options would be a repair or arranging for a replacement handset.



Apologies I was unable to provide a more favourable response.



Mohammed
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Hello @Verdantvortex,

It's unfortunate to hear you are in this situation.

If you're on a SIM-only plan, you can look into processing a disconnection for this to avoid further bills until you're able to arrange for a new handset.

If the handset was on a contract with us, you can also contact us to discuss a termination. If you've got time left on this contract, you may be subject to a termination fee.

We do not send out replacement handsets and as there is no insurance on this for you to discuss a claim, your only options would be a repair or arranging for a replacement handset.

Apologies I was unable to provide a more favourable response.

Mohammed

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