Question

Pixel 4 availability

  • 16 June 2020
  • 1 reply
  • 21 views
H
Rank

Hi,

I just ordered Pixel 4 and on order page it stated pre-order 02/06/20, which is in the past so I assumed was available.

Just received an email indicating not available and looking at topics on here, there's no known date or will be in stock.

In the meantime, you promise to 'get things started' by varying it a hard credit check and taking my money.  Not acceptable, I do NOT want a hard credit check on my account for a contract that might take weeks to commence.  Oh, and customer services 'unavailable' due to Corona virus. Again, not acceptable, people can easily work from home.

Please can you cancel my order with immediate effect and before any credit checks, and contact me as soon as possible to confirm this. 

Thanks,

 

H

 

 

1 reply

P
Rank
Userlevel 4
Badge +2

Hi @Horanski 

So sorry to hear about your order. 

Please contact our Live Chat team who  can surely look into this for you.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.

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