Please Help requested a stac instead of pac

Hi @Kirsty-rm 

Welcome to the iD Community.

Sorry to hear you want to leave us at iD Mobile.

Please contact our Live Chat team so they can cancel your STAC and process a PAC for you.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl