Although I’ve use ID several times over the years, now I am very frustrated and disappointed.
I’ve been trying to cancel my account for 7 months now. Please make it stop.
I have tried repeatedly to discontinue XX-XXX-XXX-XXX.
We live in the United States. I purchased a SIM only account for my wife while she was in England. I think this was sometime early in August 2019. I called to discontinue the account upon her return at the end of September 2019.
I have spoken to agents several times. Unfortunately, I only noted their names the last 2 times. Each time, they have assured me that the account would be closed.
However, you keep taking money out of my bank account and recently, I received a dunning letter saying that I need to pay up or else. Even though the account is on direct debit, I paid the account to make sure.
Here is a log of the calls I have placed. I've spent many dollars and way too much time and I need to get this resolved.
| start_time | destination | callerid | duration | agent |
|------------------------+--------------+-------------+----------+------------------------------|
| 2019-10-03 17:05:36+00 | 443330037777 | xxxxxxxxxx | 6 | |
| 2019-10-03 17:06:00+00 | 443330037777 | xxxxxxxxxx | 199 | |
| 2019-10-03 17:09:28+00 | 443330037777 | xxxxxxxxxx | 757 | |
| 2019-10-28 14:44:30+00 | 443330037777 | xxxxxxxxxx | 443 | |
| 2020-03-10 18:49:38+00 | 443330037777 | xxxxxxxxxx | 11 | |
| 2020-03-10 21:21:33+00 | 443330037777 | xxxxxxxxxx | 84 | |
| 2020-03-11 16:14:37+00 | 443330037777 | xxxxxxxxxx | 47 | |
| 2020-03-11 16:27:44+00 | 443330037777 | xxxxxxxxxx | 79 | |
| 2020-03-11 16:29:07+00 | 443330037777 | xxxxxxxxxx | 35 | |
| 2020-03-11 16:29:46+00 | 443330037777 | xxxxxxxxxx | 124 | |
| 2020-03-11 16:46:11+00 | 443330037777 | xxxxxxxxxx | 822 | nadine (181194080) |
| 2020-03-19 17:45:57+00 | 443330037777 | xxxxxxxxxx | 1160 | vianda (declined to give ID) |
| 2020-03-19 18:20:02+00 | 443330037777 | xxxxxxxxxx | 4 | |
| 2020-03-28 16:32:11+00 | 443330037777 | xxxxxxxxxx | 88 | |
| 2020-03-28 16:33:54+00 | 443330037777 | xxxxxxxxxx | 88 | |
| 2020-04-02 15:44:14+00 | 443330037777 | xxxxxxxxxx | 189 | |
| 2020-04-03 00:14:20+00 | 443330030001 | xxxxxxxxxx | 37 | |
All of the above was also included in an email sent to xxxxxx on 2020-04-03.
I don’t want to put personal information in a public forum. Please reply with any questions an email address so I can provide full details.