Hi I’ve just joined id from another network, I provided a PAC code and my number was transferred, will id have told my previous network to terminate my old contract, I have just had another bill from the old network
thanks
Hi
Welcome to the iD Community.
When you use a PAC code to transfer to a new network, your old network should automatically terminate.
Please contact our Live Chat team who can look into your account and check if you’ve transferred successfully.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
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