Can anybody help. I thought i was upgrading from a monthly contract to a sim only contract, but found out that although it said upgrade it was in fact a new sim only number and I received a new sim only card. I was advised though this site to use live chat, been trying for over a week no chance of getting through ( this was all within cancellation period). With the new sim and number they set up a new direct debit which I have cancelled. the sim has never been used. I cannot use the app because my details relate to my monthly contract with no mention of the new sim. How do i cancel this sim or get it sorted so my contract changes to sim only. I have now had another email from ID threatening additional charges as I have cancelled the direct debit, but again its no reply.
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