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Really desperate to cancel my account

  • 21 October 2020
  • 1 reply
  • 42 views

Hi, 

So I set this up over two years ago and have been trying to cancel for about half of that time. I no longer have access to or use the old number and whenever I enter my email address it says it's wrong. But it can't be as I receive a monthly email with my bill to that address. I'm really desperate to cancel as am a student and the continued bill really wracks up! I just wish there was a phone line so I could actually talk to a customer service employe for help as have spent hours going on circles on the website trying to cancel my account.

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Best answer by Will 24 October 2020, 15:29

Hi @Hebe99,

 

We’ll send you a private message to assist you with this one. If you don’t have the email address, it can be tricky.

 

Will

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Hi @Hebe99,

 

We’ll send you a private message to assist you with this one. If you don’t have the email address, it can be tricky.

 

Will

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