How long does a refund take when processed? It’s been a week and still heard nothing
Hi there
Refunds should take 3-5 working days at most in normal cases, if this is a card refund or a refund to your Bank Account you have your Direct Debit with.
Cheque refunds can take up to 30-days though.
Had you previously spoken to our Live Chat Team?
Hi,
Thank you for getting back.
That’s what I had presumed, I got told my refund was processed the 10th so I did the live chat yesterday and was advised it can take up to 2 weeks!
Is this correct?
What was the nature of the refund
Will
Hi, it was a cancelled order. I ordered and sorted to have the 12 Pro but cancelled on the 10th due to an issue with my current contract
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with FacebookEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
- Data Rollover
- Bill Capping
- Roaming
- Find out more