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request to cancel unused sim

  • 16 October 2020
  • 1 reply
  • 25 views

I have been paying for my monthly sim but not able to use it as my phone is locked. How do I cancel my sim; I have lost it so don’t have a record of then sim number and never transferred the mobile number to it as I couldn’t use the sim.

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Best answer by Kevin 19 October 2020, 20:19

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Userlevel 4
Badge +10

Hello there @jthomp70 

We’ll need to take some details from you in order to locate the account and disconnect that for you, so to assist you further here we’ve sent you a private message.

Simply click on your profile icon in the top right, then go to your private messages.

Why iD Mobile?