Return for phone and cancellation of contract

  • 28 May 2020
  • 4 replies
  • 227 views

In the present time shops are shut and phone lines not open and I wish to return a contract phone and cancel the contract as I no longer wish to continue with it. How do I go about doing this as already I will be billed in 9 days for this?

 


4 replies

Userlevel 4
Badge +2

Hi @Gemma2712 

Welcome to iD Community.

You can find everything you need to know, about returning your iD Mobile plan here.

Let us know how you get on . 

Thanks,

Pearl

HELLO

RECENTLY PURCHASED A PHONE  SEEM FAKE 

I WOULD TO RETURN IT

AND CANCELLED  THE CONTRACT

Userlevel 4
Badge +2

Hi @DJIMI 

Welcome to the iD Community.

Please contact our Live Chat team who are able to assist with account related support or click on this link here  https://www.idmobile.co.uk/help-and-advice/contact-us  

Once you land on this page, scroll down to see the Live Chat section. 

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’.

If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

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