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SIM Only order cancellation

  • 19 December 2020
  • 3 replies
  • 81 views
Mattwa1
Rank

I am trying to cancel a SIM only order that has not been delivered. Cannot get through on live chat, can you contact me to arrange this 

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Best answer by Michelle 26 December 2020, 17:36

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3 replies

Michelle
Rank
Userlevel 5
Badge +8

Hi @Mattwa1 

 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

I’m trying to cancel my sim only plan.  I don’t know the phone number just my account number from the letter.

Thanks,

Sara

Ryan
Rank
Userlevel 6
Badge +10

Hi @SaraBoyle78,

SIM only plans can be cancelled through your online account, have you ever logged in before? You can view the cancellation steps here: 


Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
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