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Someone has purchased a fraudulent account using my details

  • 15 October 2020
  • 1 reply
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Hi there, 

Someone has taken out a contract using my name and address. Unfortunately this keeps happening and last week it was a three contract taken out at a local Carphone Warehouse. It seems it’s so hard to sort out as no one seems to care and I had to spend 2 hours in their store sorting it out and contacting Action Fraud and I can’t keep doing it with working full-time.

This is upsetting and distressing that there isn’t anyone to contact directly and I’d be greatful if someone could get back to me ASAP.

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Best answer by Mohammed 17 October 2020, 12:32

Hello @Susan1234,

That’s odd, Carphone Warehouse do not have a partnership with Three UK so it would not be possible to purchase this in a Carphone Warehouse store.

I am however, sorry to hear you’ve become a victim of fraud and will be happy to escalate the iD Mobile contract that’s been taken out fraudulently in your name.

 

I’ll send you a PM now so we can sort this.

 

Mohammed

 

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Hello @Susan1234,

That’s odd, Carphone Warehouse do not have a partnership with Three UK so it would not be possible to purchase this in a Carphone Warehouse store.

I am however, sorry to hear you’ve become a victim of fraud and will be happy to escalate the iD Mobile contract that’s been taken out fraudulently in your name.

 

I’ll send you a PM now so we can sort this.

 

Mohammed

 

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