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Speak to a human

  • 29 January 2021
  • 4 replies
  • 118 views

I have cancelled my plan 3 times, still getting billed?! I have paid extra on top of the plan to stop the letters etc but now get a debt collection letter?! Still not able to talk to a human being to help me with this stressful situation, just not good enough!! Please advise?

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Best answer by Michelle 2 February 2021, 13:37

Hi @This_network_is_C.R.A.P 

 

I see I have replied elsewhere now, so we'll keep communications to that post to prevent any confusion.

 

Michelle 

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4 replies

Userlevel 7
Badge +9

Hi @Fids,

We’re sorry to hear about this. When cancelling a plan, the plan will still run for 30-days and then a final bill will be due and this needs to be settled manually if the Direct Debit was also cancelled.

We will send you a PM here in order to check this out further.

Ryan

Userlevel 3

Don't expect to be able to speak to any human. 

Userlevel 3

Even trying to post messages here you can see:

 

 

The requested URL was rejected. Please consult with your administrator.

Your support ID 

Userlevel 4
Badge +8

Hi @This_network_is_C.R.A.P 

 

I see I have replied elsewhere now, so we'll keep communications to that post to prevent any confusion.

 

Michelle 

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