I switched to Smarty, my ID dashboard it happened on 29th Jan 2020.
Last bills according to my dashboard…
Jan 20 £10.07
Jan 20 £3.49 [This is an updated bill for Jan showing the total amount outstanding (£3.49) for January.]
You keep emailing me telling me I have cancelled my direct debit, and “Direct Debit is a mandatory payment method for all iD contracts. Failure to pay by this method will result in a monthly surcharge being applied to your account.
I know my DD was cancelled, I instructed my bank to cancel it, I don’t need your reminders.
I don’t have a contract with ID anymore, I switched to Smarty.
I was on a 30 day rolling contract with ID, but surely when I requested a PAC code from you that notified you that I didn’t want to renew and instead I was leaving ID ?
I have paid all outstanding amounts, so can you please stop emailing me, thanks.
Best answer by Mohammed
Once the contract has ended, a final bill is produced and any balance which is left (for the time the notice period was provided/line active) is added to this.
This payment is required to settle the account. If the Direct Debit has been cancelled, we may email you to notify you of this.
Please can you email us on email@example.com so we can check this for you.