Dear ID,
I switched to Smarty, my ID dashboard it happened on 29th Jan 2020.
Last bills according to my dashboard…
Jan 20 £10.07
Jan 20 £3.49 [This is an updated bill for Jan showing the total amount outstanding (£3.49) for January.]
You keep emailing me telling me I have cancelled my direct debit, and “Direct Debit is a mandatory payment method for all iD contracts. Failure to pay by this method will result in a monthly surcharge being applied to your account.
I know my DD was cancelled, I instructed my bank to cancel it, I don’t need your reminders.
I don’t have a contract with ID anymore, I switched to Smarty.
I was on a 30 day rolling contract with ID, but surely when I requested a PAC code from you that notified you that I didn’t want to renew and instead I was leaving ID ?
I have paid all outstanding amounts, so can you please stop emailing me, thanks.
Best answer by Mohammed
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