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unable to cancel account

  • 2 January 2021
  • 1 reply
  • 29 views
A
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Hiya, wonder if someone can help? I recently joined ID but unfortunately am not able to get signal where I live, so would like to cancel.

For the last couple of months the website cancel process has not been working, and I have been unable to reach anyone on live chat.

I have seen people on this community with similar issues being contacted and resolved.

Appreciate it if anyone can help me.

Thank you

 

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Best answer by Ryan 5 January 2021, 14:11

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1 reply

Ryan
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Userlevel 6
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Hi @AndyCee,

We’re sorry to hear that you have had some problems with cancelling your plan. Any cancellations processed via your account will set in place a 30-day notice period and the contract will cancel after those 30-days have elapsed so we’ll have to see what has gone on with your request.

We’ll send you a PM now to help further 🙂

Ryan 

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