Cannot log in to my ID account, and I cannot reset password.
I believe I have been charged for the past few weeks, but I have only received my SIM. How do I get a live chat to sort this out?
unable to log in
Userlevel 1
Hi
Welcome to the iD Community.
Have you registered with iD Mobile App and My Account Online?
Please click on the link https://community.idmobile.co.uk/the-id-mobile-app-and-my-account-online-79/what-can-i-do-in-the-id-mobile-app-and-my-account-online-32112 , this will show you what you can do on the iD Mobile App and My Account only. It will also let you take control of your iD Mobile plan.
Thanks,
Pearl
Userlevel 1
I registered, when I went back, it does not accept anything. Recover password does not work. Re-registering does not work, as the email is already associated with my account.
To use the app, you need to log in and this has not been possible. It sounds like others have had the problem from reading the forums. Although none of them seemed to have to wait over 3 weeks to receive their SIM.
Hi
If you have registered on iD Mobile with the email address, then you will need to use another email address to register.
Thanks,
Pearl
Userlevel 1
I set up an account, with payment options, now you are saying I need to set up a second one?
You do know that this is contrary to how the world works?
Hi
I’ve sent you a direct message with further information.
Pearl
Userlevel 1
Has anyone else got the URL to chat, I have tried to get it but nothing shows on Contact Us.
Hi
I’m sorry to see this post was not responded to.
Please check for any notification or message in your inbox, i’ve messaged you directly.
Thanks,
Pearl
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