Question

Used STAC instead of PAC

  • 14 February 2020
  • 9 replies
  • 1568 views
S
Rank

Hi,

 

I was an idiot and accidentally used a STAC code instead of a PAC code when leaving ID. Do you know if my old number is now completely irretrievable?

 

Thanks

9 replies

andewhite
Rank
Userlevel 8
Badge +9

3 mobile gave stac code instead of PAC code. 
mused the stac, now 3 saying that can’t help. How to retrieve my old number? 

I believe your ‘old’ mobile number goes into a pool of unallocated numbers, for the Three UK mobile network.

I’m not sure iD Mobile have any say over this pool of numbers.
You’ll probably need assistance from Three UK @Vivi Vivi - maybe go to a Three UK store, and see if they can help.

 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @surelix,

 

I’m sorry to hear that.

 

I don’t believe it is possible to retrieve the number anymore. When was it that you used the STAC code to cancel? I can try to find out if in anyway there is a chance?

 

Mohammed

 

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S
Rank

That would be helpful Mohammed. I used it last Friday (14th).

Thanks

Mohammed
Rank
Userlevel 7
Badge +10

Hello @surelix,

 

Thanks for confirming that.

We’ll certainly look into this for you. We need to let you know that there’s a chance the number is lost for good so this doesn’t guarantee we can retrieve the number, however, we can speak with Three UK to see if they are able to re-connect this.

Please can you email us  so we can pick this up?

 

You’ll need to include the following details:

  • Your Community username: surelix
  • Your full name
  • Full address with postcode
  • Mobile number of the account you’re trying to retrieve
  • Date of birth

 

Once confirmed, we’ll escalate this to our 2nd Line Escalations Team.

 

It’s the first time we’ve come across this issue, but hopefully, we can get the number back and issue a PAC code.

 

We’ll pick this up further via Email.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
Rank
Userlevel 7
Badge +10

Hey @surelix,

 

It’s all sorted :)

 

PAC has been provided via Email also.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Vivi Vivi
Rank

3 mobile gave stac code instead of PAC code. 
mused the stac, now 3 saying that can’t help. How to retrieve my old number? 

L
Rank

Hi, the same thing has just happened to me. Trying to find a way to retrieve my old number! I’ve tried the live chat but they have not been able to help. 
 

Thanks

Kash
Rank
Userlevel 7
Badge +7

@Lucy4567,

What did the Live Chat Team advise on this?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
Rank
Userlevel 7
Badge +10

Hey @Vivi Vivi 

Sorry to hear you’ve processed the wrong code here.

The number may now be lost due to use of the STAC code.

You’re only option is to speak to Three UK.

Unlikely they can retrieve it though.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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